Remote Monitoring and Management

 

Alpha Omega Technical Services RMM platform dramatically increases your operational efficiency. Our RMM will backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your home or office. Our years of experience monitoring tens of thousands of alerts and devices has helped us create a simplified, ticket-based workflow that allows you to focus on driving your business forward.

We offer three distinct service levels, each targeted to suit specific requirements:

Platinum Server Care

If you need the best of the best, Platinum Server Care has you covered. Our talented technical teams are ready to investigate and resolve all server and desktop issues, whether they are generated by our RMM alerts or raised by your staff via our ticketing system. You benefit from the Alpha Omega Technical Services NOC critical notification and remediation teams, as well as the remote troubleshooting team for your service requests. You can forward any event identities, application messages, windows error messages and other anomalies to Alpha Omega Technical Services for best-effort troubleshooting and resolution.

 

Gold Server Care

With Gold Server Care, we completely offload server monitoring and management to Alpha Omega Technical Services NOC. Alerts generated by our RMM software are sent to our remote remediation team, which connects to troubled servers to apply the appropriate solution.

 

Silver Server Care

Silver Care provides back-office monitoring that helps you reduce down-time and research resolutions for any issues that arise. Our RMM software monitors all of your servers and desktops, and our NOC will alert  day or night – when critical issues arise.

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